Privacy Policy

Welcome to AGENCYAPP. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how AGENCYAPP collects, uses, stores, discloses, and safeguards your data when you use our platform, website, mobile interface, and related services.

By accessing or using AGENCYAPP, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to deliver our services effectively and securely. This includes:

1.1 Personal Information Provided by You

• Full name
• Email address
• Phone number
• Business or agency details
• Password (encrypted)
• Profile picture
• Subscription and payment details

1.2 Client & Policy Information Added by You

AGENCYAPP is a CRM platform for insurance agents. Therefore, you may store:

• Client names
• Contact details
• Policy information
• Premium amounts
• Payment records
• Renewal dates
• Notes or related documents

You are responsible for ensuring you have the lawful right to store and process your clients' information.

1.3 Automatically Collected Information

We collect usage and device information such as:

• IP address
• Browser type
• Device identifiers
• Pages visited
• Login timestamps
• Actions performed within the app

1.4 Payment Information

Subscriptions and payments may be processed through trusted third-party payment providers. AGENCYAPP does not store full credit card or mobile money details.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve AGENCYAPP
• Create and manage user accounts
• Authenticate logins and secure access
• Process subscription payments
• Display client, policy, and analytics data
• Send reminders and notifications (SMS, email, in-app)
• Determine subscription status (active, trial, expired)
• Deliver customer support
• Enhance performance and user experience
• Comply with applicable laws and regulations

We do not sell, lease, or share your information with third parties for marketing purposes.

3. Data Sharing & Disclosure

We may share data only when necessary:

3.1 Service Providers

With trusted partners who assist in:

• Hosting and database operations
• Authentication
• Payment processing
• Message delivery (SMS/Email)

These providers are bound to strict confidentiality.

3.2 Legal Obligations

We may disclose information if required to:

• Comply with law enforcement requests
• Protect the rights, property, or safety of AGENCYAPP
• Prevent fraud or security threats

3.3 Internal Administration

Administrators may access limited information to:

• Assist with troubleshooting
• Manage subscriptions
• Ensure platform stability

4. Data Storage & Security

AGENCYAPP uses secure cloud infrastructure with:

• Encrypted data storage
• SSL/TLS protection
• Role-based access control
• Secure authentication
• Real-time monitoring
• Industry-standard best practices

While we implement strong measures, no digital system is completely immune from risks.