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AGENCYAPP

Terms of Service

Please read these terms carefully before using AGENCYAPP

Last Updated: January 2025

Welcome to AGENCYAPP ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of AGENCYAPP, our website, mobile experience, tools, CRM features, analytics systems, and any related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

1. Eligibility

You must be:

  • At least 18 years old
  • A licensed insurance agent, agency, or authorized admin
  • Able to enter a legally binding contract

By using AGENCYAPP, you confirm all information you provide is accurate and truthful.

2. Description of the Service

AGENCYAPP is a CRM platform designed for insurance agents to manage:

  • Clients
  • Policies
  • Sales & premium tracking
  • Commissions
  • Reminders & notifications
  • Analytics & reports
  • Subscriptions and payments
  • Dashboard insights
  • Admin management tools

All features may evolve over time through updates, improvements, or additions.

3. Account Registration

To use the Service, you must create an account and provide accurate registration information. You agree to:

  • Keep your login credentials confidential
  • Immediately notify us of any unauthorized use
  • Maintain updated profile and contact information

You are responsible for all activities under your account.

4. Free Trial

New users may receive a 14-day free trial period beginning on the date of account creation. During the trial, you will have limited or full access to available features. At the end of the trial:

  • Continued access requires an active subscription
  • If you do not subscribe, your access will be restricted until payment is made

We reserve the right to adjust trial terms at any time.

5. Subscriptions & Payments

AGENCYAPP is a subscription-based service.

  • Subscription fees are billed at the rates displayed in the pricing section
  • Payments are processed securely via approved payment partners
  • Subscriptions auto-renew unless cancelled
  • Failure to pay on time may result in suspension of service

All fees are non-refundable unless required by law.

6. User Responsibilities

You agree not to:

  • Use the Service for illegal or unauthorized purposes
  • Harm, disrupt, or overload the platform
  • Misrepresent client information or data
  • Reverse-engineer any part of AGENCYAPP
  • Use the Service to spam or misuse communication features
  • Attempt to bypass subscription requirements or trial limits

You are responsible for securing your internet connection and devices.

7. Data & Privacy

Your use of AGENCYAPP is subject to our Privacy Policy. We may collect, store, and process data to provide the Service, including:

  • Client details
  • Agent information
  • Sales, policy, and analytics data
  • Subscription and payment records
  • Usage logs

We do not sell your data to third parties. We implement industry-standard security to protect the platform.

8. Data Ownership

You retain ownership of the data you upload. By using AGENCYAPP, you grant us a license to:

  • Store your data
  • Process it for CRM functionality
  • Generate analytics for your account
  • Maintain system backups

If you cancel your account, you may request an export of your data within 30 days.

9. Service Availability

We aim to provide 99% uptime, but we do not guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or unforeseen issues. We are not liable for any data loss, downtime, or interruptions, though we make every reasonable effort to prevent them.

10. Modifications to the Service

We may update, enhance, or discontinue features at any time. We will provide notice for significant changes when appropriate.

11. Termination

We may suspend or terminate your account if you:

  • Violate these Terms
  • Abuse the system
  • Engage in fraudulent or illegal activity
  • Fail to maintain an active subscription

You may cancel your account at any time through the subscription or settings page. Termination does not relieve you of fees incurred.

12. Intellectual Property

All content, branding, UI/UX, code, databases, and design elements of AGENCYAPP are protected by intellectual property laws. You may not copy, distribute, or modify any part of the Service without written permission.

13. Third-Party Integrations

AGENCYAPP may integrate with third-party tools such as:

  • SMS/email gateways
  • Payment processors
  • Authentication providers
  • Cloud storage services

We are not responsible for issues caused by third-party platforms.

14. Limitation of Liability

To the fullest extent permitted by law, AGENCYAPP is not liable for:

  • Loss of income
  • Loss of data
  • System failures
  • Inaccurate reports or analytics
  • Client or policy mismanagement by the user
  • Indirect, incidental, or consequential damages

Your use of the Service is at your own risk.

15. Indemnification

You agree to indemnify and hold AGENCYAPP harmless from:

  • Claims
  • Damages
  • Losses
  • Liabilities
  • Legal fees

Resulting from your misuse of the Service or violation of these Terms.

16. Governing Law

These Terms are governed by the laws of Ghana, without regard to conflict of law rules. Any disputes shall be resolved in the appropriate courts of Ghana.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes means you accept the updated Terms.

18. Contact Us

For questions or support:

Email: agencyappcrm@gmail.com

Phone: +233 244014207

Website: www.agencyapp.com

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